Federal Medical Centre Azare

Bauchi State - Nigeria

Efficient Healthcare to Humanity

DEPARTMENT OF MEDICAL SOCIAL SERVICES

Introduction

Medical Social Work Department render humanitarian services through a non profit priented activities in the Centre whicj is geared toward providing services such as councelling, repatriation, contact tracing, etc. to those in urgent need of medical assistance through social advocacy programmes reaching philanthropies and non-governmental organizations.

However, the assistance given to patients is done after thorough social investigation and diagnosis to ascertain the level of need of the patients. The Department collaborate with the Pathology Department to operate blood banking system to all patients in urgent needs of blood.The Department liase with state and local government social welfare offices for adoption and fostering of abandoned babies in the hospital.

To fully achieve it mandate, the Department is subdivded into six units:

The Department has a zealous and priceless value for meeting patients expectations and needs

CRISIS AND EMERGENCY MANAGEMENT UNIT

It is headed by a Unit Head.

MOBILIZATION AND SOCIAL ADVOCACY UNIT

It is headed by a Unit Head.It's functions include:

FINANCIAL MANAGEMENT UNIT

It is headed by Unit Head who organizes, keeps and manages all monetary donations received on behalf of patient(s).

MONITORING AND EVALUATION UNIT

It is headed by a Unit Head and it organizes and keeps record of all other units of the department.
It gives a monthly tabulation of all activities of all the units in the department such as the number of pints of blood issued on loan, number returned, awaiting return, etc. It also compiles all monies of drugs, surgeries, investigations etc., loaned to patients in a week, those paid back, those pending and actions taken for a comprehensive monthly and end of the year report.

COUNSELLING UNIT

This unit is also headed by a Unit Head. It among other things,:

SERVICES/SERVICE DELIVERY

The department is linked up to all clinical departments of the hospital where it receives and attends to all referrals through a systemic check mechanism by the units. It also provides the following services:

  1. Provides pre and post-operative counseling to patients especially those patients with conditions that may eventually require permanent disability or impairement of body function.
  2. Liase with the management of the centre, individuals and groups within the ambiance of its reach to solicit for funds and materials so as to render humanitarian services to patients
  3. Tracing and contacting relations of lone patients and unknwon corpse(s) brouth into the centre, initiate and effects repatriations, referrals and rehabilitations when necessary

CLIENTELE

Though the department is particular about patients with financial constraints, indigent or 'helpless', it however sees all patients in the hospital as its clients. This is because patients may need counseling, want to make contacts with employers or someone out of his/her reach, etc. so all patients in hospital can be attended to as clients of the department.

There is a social worker attached to every ward of the hospital who is expected to fully participate in all consultancy and general ward rounds, identify patient’s medico- social needs, report same to departments and units concerned, proffer solutions and document actions taken and successes made with the Monitoring and Evaluation Unit for a collective report. The social worker in charge of each ward also reads a report on every Monday of the week about the social work intervention in his/her ward.

SOURCES OF FUNDS

The Department has a magnanimous Management that has set aside a certain fixed percentage of its monthly income from its drugs revolving fund for the department to assist indigent patients and those who eventually became insolvent after long stay on admission. However, this fund is always overburdened.

STAFF STRENGHT

The Department has a total number of 24 staff covering all activities carried out by the department. It is headed by Lwahas Perfect

HEAD OF DEPARTMENT

Lwahas Perfect